Direct Agents Wins Crain’s New York Best Idea Award
In addition to receiving the prestigious honor of placing in Crain’s New York Best Places to Work, we’re proud to announce that we were awarded the ‘Crain’s Best Idea’ award for our manager program.
We have succeeded in establishing a tight-knit culture of continuous learning, growth, collaboration, and innovation–and has been scaling rapidly. With the growth of the company, we came to the realization that its new managers had great drive and technical insight but needed more structure and training for managing the fast-growing team.
We created interactive monthly manager training broken into groups: mid-manager (newest front-line managers) and senior manager. In addition to these training formats, every other month, the training revolves around dissecting a case study from Harvard Business School and one of our co-founders facilitates the discussion.
Our company’s most recent internal engagement survey reported Direct Agents at 82% employee engagement –13 points above our benchmark comparison to other media and creative companies in 2018, with management factoring at 92% favorable. More importantly, it highlighted areas for improvement and the management team was able to create several initiatives like those around learning and development — creating clear growth paths for each role within the company, along with feedback and recognition — celebrating wins of all sizes and impacts.
“It was an honor to get to share Direct Agents’ strides in career development as well as overall culture,” said Sara Martinez-Noriega, Associate Director of Human Resources. “We look forward to continuing to implement and grow our manager training program.”